President of Uzbekistan Islam Karimov
Tashkent,
December 13, 2002,
№ 446-II
Article 1 Purpose This Law regulates relations in the field of applications of citizens in state bodies, institutions (hereinafter - the public authorities).
Article 2 Legislation on citizens' legislation on citizens consist of this Law and other legislative acts.
Article 3: The right of citizens to access Citizens of the Republic of Uzbekistan shall have the right to appeal to the state authorities, statements, proposals and complaints.
Implementation of the citizens' right to appeal should not violate the rights, freedoms and legitimate interests of others, society and the state.
Foreign nationals and stateless persons have the right to apply to the state bodies of the Republic of Uzbekistan in accordance with this Law.
Relations in the field of citizens' self-government bodies are regulated in accordance with the procedure established by this Law.
Not subject to review in accordance with this Law, the complaints of citizens, if the legislative acts provide for a different procedure for their consideration.
Article 4 Forms of citizens' appeals of citizens are included in oral or written form. Verbal and written complaints of citizens are of equal importance.
Treatment of citizens may be individual or collective.
Article 5 Types of citizens' appeals of citizens can be in the form of statements, suggestions or complaints.
Statement - the appeal of citizens asking for assistance in the realization of their rights, freedoms and legitimate interests.
Offer - treatment of citizens with recommendations to improve the state and public activity.
Complaint - the appeal of citizens demanding the restoration of violated rights, freedoms and legitimate interests.
Article 6 Requirements for Petitions to the application must specify the name of (name), information about the place of residence of a citizen, stated the essence of the statement, suggestions or complaints.
The written request must be signed by the secured negotiable. If you can not secure access personal signature, it must be signed by the compiler is fixed with putting further and surname, name and patronymic.
Written submissions, which do not specify the name of (name), information about the place of residence of a citizen or given false information about him, and not fixed signature are considered anonymous and will not be considered.
Article 7 of citizens and the media of citizens received by the public authorities of newspapers, magazines, television, radio and other media, are considered in the order and within the time prescribed by this Act.
Treatment of citizens aimed at the media, can be used for study and reflection of public opinion, in accordance with the legislation on the media.
Article 8: Admission to the state authorities organized the reception of citizens. Reception of citizens performed by the head or other official. To do this, public bodies may establish special structural units, indicating those officials responsible for the reception of citizens.
Reception held on fixed days and hours at a convenient time for the citizens. Graphs reception brought to the attention of citizens.
When oral treatment citizen must submit a document proving his identity.
The reception was a citizen may be denied if it is repeated appeals are unfounded, illegal character, either on his treatment has already decided.
The order of reception of citizens in government is determined by their leaders.
Article 9 Paperwork Paperwork on Petitions for Petitions in government is conducted in accordance with the legislation.

Article 10: Voluntary using the citizens 'right to access citizens' right to treatment is implemented voluntarily. No one can be forced to participate in activities in support of any appeal or against him.
Article 11 Prohibition of discrimination in the use of citizens 'right to treatment discrimination in the use of citizens' right to treatment, depending on gender, race, nationality, language, religion, social origin, beliefs, personal and social status of citizens is prohibited.
Article 12 Obligation to acceptance and consideration of citizens' appeals of the citizens are subject to mandatory adoption and review, except as provided in the third part of Article 6 of this Law.
Citizen has the right to appeal against the unjustified refusal to accept and review his appeal to a higher authority in the chain of command or directly to the court.
Article 13 Prohibition of disclosure of information that has become known in connection with citizens When considering complaints of citizens are not allowed disclosure of government employees information about the private lives of citizens without their consent, as well as information constituting state anything other legally protected, secrets and other information if it infringes on the rights, freedoms and legitimate interests of citizens.
Not allowed the elucidation of the identity of the citizen, not relevant to the treatment.
At the request of a citizen can not be disclosed any information about his identity.
Article 14 guarantees the safety of citizens in connection with their appeals The persecution of citizens and their family members in connection with their appeals to state bodies in order to implement or to protect their rights, freedoms and legitimate interests.

Article 15 Procedures for application, suggestions and complaints applications, proposals and complaints of citizens are fed directly to the state agency, whose mandate includes the resolution set out in these matters, or to a higher chain of command authority.
Citizen has the right to apply, suggestions and complaints in person and to authorize it to a representative or send a request through the means of communication. In the interests of minors and incapacitated persons statement, suggestions and complaints can be made by their representatives in accordance with the legislation.
The application, suggestions and complaints may be accompanied by a citizen of the available solutions (or copies thereof), previously adopted by it, as well as other documents required for the application, suggestions and complaints.
Article 16: Deadline for submitting applications, proposals and complaints Deadline, suggestions and complaints by citizens are not set. In some cases, it may be set deadline for applications, proposals and complaints to the relevant authorities, if there is a potential body to consider complaints, suggestions and complaints, the need for timely implementation of the rights and freedoms of citizens, ensuring the protection of their legitimate interests, as well as on other grounds stipulated by legislative acts.
Application or appeal to a higher authority in the chain of command may be filed not later than one year from the time when a citizen became aware of the action (or inaction) or deciding which violate his rights, freedoms and legitimate interests. Missed for a good reason the term is restored state authority considering the application or complaint.
Article 17 Consideration of citizens of citizens received in the public authority considered by this body or official, which is responsible for dealing with applications.
Treatment of citizens towards the public agency whose mandate does not include resolution of the issues raised, not later than five days to the relevant authorities for the notification of the citizen. Prohibited groundless transfer treatment to the other state or direction of those state agencies or officials whose decisions or actions are being appealed. If the complaints of citizens do not contain the necessary information to guide them to the proper authorities, they are returned to the same period a reasoned explanation of the citizen.
In case of the need for additional information, references and materials for a comprehensive and objective review of the complaints of citizens an official government body considering the appeal may further gather information.
Where appropriate, the public authority to consider appeals of citizens, must ensure its consideration on-site.
In exceptional cases, when it is impossible in the absence of consideration of the application accesses or any other person, they may be caused by an official government body.
Decisions on Petitions signed by the head or other authorized officer of the public authority.
If the issues identified in the statement, suggestions or complaints, there will need to verify the activities of businesses, it is carried out in accordance with the law.
Article 18 Period of consideration of citizens Suggestions citizens are considered within one month from the date of receipt, except for those proposals that require further study, as reported by the person who has made an offer within ten days.
Petition or complaint shall be considered within one month from the date of receipt of the public agency who is obliged to resolve the issue on the merits, and do not require further investigation and verification - not later than fifteen days.
In those cases where the application or the application must perform the verification, obtaining additional materials or other measures, the timing of the application or complaint may be an exception, extended by the head of the relevant public authority, but not more than one month from the notification of the the person filing the petition or complaint.

Article 19 The rights of citizens to participate in person when considering treatment When considering treatment by public authorities citizen has the right to be kept informed of the progress of treatment, personally explain their reasons and explanations, study the materials handling and checking the results of the review to submit additional materials or to apply for them Solicitation of other bodies, use the services of a lawyer or a representative.
Officials of state bodies considering an appeal, are obliged to provide citizens access to documents, decisions and other materials relating to their rights, freedoms and legitimate interests.
Article 20 Measures to be taken when considering the applications of citizens State authorities when considering applications from citizens are obliged to take immediate steps to stop illegal actions (inaction), identify the causes and conditions that contributed to violations of the rights, freedoms and legitimate interests of citizens, to stop in the prescribed manner in the prosecution of citizens due to their appeal.
Article 21 Duties of the public authority that has considered the appeal of the citizen public agency, having reviewed the treatment of a citizen commits in writing to inform him of the results of the examination and merits of the decision.
An official of a public authority that made the decision on the application or complaint shall be obliged to explain the procedure for appealing the decision, if a person does not agree with him.
The public authority has considered the appeal of the citizen, his official obligation to monitor the implementation of the decision taken as a result of consideration of the application, as well as take measures to compensate in accordance with the law of damage or non-pecuniary damage, if it is caused to a citizen as a result of a violation of his rights, freedoms and legitimate interest.
Article 22: Analysis of work with citizens Government agencies considering the complaints of citizens, in the prescribed manner generalize and analyze applications, proposals and complaints for timely detection and elimination of the causes of violations of the rights, freedoms and legitimate interests of citizens and the interests of society and the state .

Article 23 Monitoring of the implementation of legislation on citizens' control over the implementation of the legislation on citizens provide, within its powers, state bodies and management.
Article 24 The responsibility of officials for violation of the legislation on citizens' Unreasonable refusal to accept and review complaints of citizens, the violation of the terms without a valid reason for their consideration, the adoption of decisions contrary to the law, the failure to restore the rights of the citizen and the performance received in connection with the appeal decision, the unjustified refusal to provide citizens with access to documents, decisions and other materials relating to his rights, freedoms and legitimate interests, or disclosure of information about the private lives of citizens without their consent, persecution of citizens with regard to its treatment as well as other violations of the law on citizens' involve responsibility in accordance with law.
Article 25 Indemnification citizen in connection with violation of the Act when considering his application or complaint If the request or complaint of the citizen public authority that made illegal the decision thereon, shall reimburse the citizen damages associated with the filing and consideration of a petition or complaint, the costs incurred by in connection with on-site to review the application or complaint at the request of the relevant public authority, and during that time lost earnings. In court the citizen can be compensated also non-pecuniary damage.
Funds paid by a public authority in damages citizen in connection with violation of the law when considering his application or complaint, may be recovered from the guilty official recourse in order.
Article 26 The responsibility of a citizen for filing an application, suggestions or complaints wrongful nature of filing of an application, suggestions or complaints, containing slander and insults, punishable under the law.
Article 27: Reimbursement to verify complaints of citizens, containing false information costs incurred public authority in connection with the verification of applications containing false information may be sought from the citizen by the court.
Article 28 Settlement of Disputes Disputes for damages and compensation for moral damages in connection with citizens in the court.