Citizens' made in oral or written form. Verbal and written complaints of citizens are of equal importance.
Treatment of citizens may be individual or collective.
Treatment of citizens can be in the form of applications, proposals or complaints.
Application - treatment of citizens with a request for assistance in the realization of their rights, freedoms and legitimate interests.
Proposal - treatment of citizens with recommendations to improve the state and public activity.
Complaint - treatment of citizens demanding the restoration of violated rights, freedoms and legitimate interests.
Citizens of the Republic of Uzbekistan shall have the right to appeal to the state authorities, statements, proposals and complaints.
Implementation of the citizens' right to appeal should not violate the rights, freedoms and legitimate interests of others, society and the state.
Foreign nationals and stateless persons have the right to apply to the state bodies of the Republic of Uzbekistan in accordance with this Law.
Activities in the field of citizens' self-government bodies are regulated in accordance with the procedure established by this Law.
Do not subject to review in accordance with this Law, the complaints of citizens, if the legislative acts provide for a different procedure for their consideration.
The right of citizens to access implemented voluntarily. No one can be forced to participate in activities in support of any appeal or against him.
A citizen has the right to appeal against the unjustified refusal to accept and review his appeal to a higher authority in the chain of command or directly to the court.